Frequently Asked Questions

Shop FAQs

How can I tell if my order went through?

You should receive an email with your order confirmation if the order was placed successfully. The confirmation email usually arrives immediately, but if it has not arrived in your inbox within 24 hours, please get in touch with me to double-check! (Don’t forget to check your spam folder!)

What should I do if there’s a problem with my order?

Please get in touch with me asap! If something is missing or the wrong product was sent, please do not hesitate to get in touch with Kirstin (hello[at]smallbobbins[dot]com) asap so that we can find a solution.

How long will it take for my package to arrive? / Where is my package?

See the Shipping page for more info. Orders are typically packed within 3 business days of when your order is placed, and currently, all packages are shipped via Bpost (the Belgian postal service), DHL, or DPD. For packages shipped via bpost, the package will be transferred to your national postal service. If you have chosen a tracked shipping option, you will receive a link to track your package via Bpost (don’t forget to check your spam folder!). If you have chosen “letter” or “untracked” shipping options, this means you will not receive further information about where your package is.

I think my package is lost, what do I do?

If you have a tracking link and your package seems stuck, or mentions that it’s undeliverable or some other sort of issue, please get in touch asap so we can open an investigation with bpost. If you have chosen either the “letter” or “untracked” shipping options, please wait 14 business days from when your order was marked “completed” (you should’ve received an email noting this), as that’s the day when your package was taken to the post office, before getting in touch. Many locations are still experiencing longer delivery times. After that, we can explore possible solutions.

Can you start stocking (insert product, color, size here)?

You are welcome to send any suggestions to Kirstin at hello[at]smallbobbins[dot]com!

How can I stay up to date with new product launches, exclusive sales, or workshop dates?

Okay, nobody ever asks a question like this, but make sure you sign up for the newsletter anyway!


Lingerie Sewing FAQs

I want to start sewing my own lingerie, where should I start?

Lingerie sewing can be a fun and satisfying activity, and anybody can do it! If you’ve never sewn any lingerie before, I recommend starting out with making panties. There are many free underwear patterns available so you can dip your toe into lingerie sewing (check out the Small Bobbins Youtube for more about this), and you can use readily available stretch fabrics and a bit of elastic to get started. Practice sewing with stretchy fabrics, applying elastics, and sewing curves to build your lingerie sewing skills, then as your confidence grows, move onto different projects like bralettes, bodysuits, swimsuits, and underwire bras. In my opinion, sewing lingerie itself is not difficult and can be achieved with practice and patience, but fitting lingerie to your own unique body can be a journey. Starting with garments that are easier to fit (like basic panties and wireless bralettes) can help build your skills while you learn more about fitting. Don’t get discouraged and have fun!

How much material should I buy for a (pair of panties, bralette, bra, etc.)?

It’s difficult to give a general answer for this! Some people prefer to shop for a specific project; in that case, the pattern you’re using should give guidance on the amount of materials needed. You can use our lingerie kits as inspiration for which materials and how much of each material you may need for a particular garment.

How do I care for my lingerie-sewing materials?

Most of the fabrics available at Small Bobbins are synthetic and will not shrink in the wash, therefore they do not need to be pre-washed. If you wish to prewash your fabrics, treat them as you would the final garment. Handmade lingerie should typically be hand-washed, or washed in a gentle washing cycle, and dried flat. Tumble driers are typically too hot for elastics and synthetic materials and will shorten the lifespan of your lingerie (store-bought too!). If your materials become wrinkled, most can be gently pressed using a low setting on your iron and a press-cloth; always test this first!


Lingerie Kit FAQs

What’s the point of buying a kit?

A lingerie-sewing kit includes a bundle of coordinating materials that you can use to sew up different lingerie garments. It takes the guesswork out of going through the whole shop to pick out matching materials, and include a bonus discount than if you had added each of the materials to your cart separately!

What can I make with one kit?

It depends! Some kits include materials that are meant for a particular garment, such as a wireless bralette or pair of panties, and include enough materials for someone to make at least one of those garments. How much use you’ll get out of one kit depends on how you use the materials.

Which patterns can I use with the kits?

There are lots of possibilities! The lingerie kits are typically compiled with a certain garment in mind, rather than a specific pattern, and include the types and amounts of materials that are typically enough for those garments. Because of the growing diversity of lingerie sewing patterns available, it is possible that a general kit might not include everything you need for a specific pattern. Always check the list of supplies that the designer provides for their pattern, and feel free to email Kirstin (hello[at]smallbobbins[dot]com) if you have any questions about whether a certain kit will work for a certain pattern!

Do I *have* to make a {insert pattern/garment} with that specific kit?

Heck no! Think of a kit like a stash-builder, a starting point for getting a bunch of fabrics and notions in coordinating colors, or just a good deal on a bundle of materials. Wanna make a few bras out of a stockings & garter kit? Wanna combine a sheer mesh kit with lace? Wanna make a two-piece set out of a bodysuit kit? Go wild!


PDF Sewing Pattern FAQs

I bought a PDF pattern, where is it?

After your order has been confirmed, you will receive an email that contains links to access your pattern files. These links are only valid for a limited time, so please download them asap in a safe and accessible location. You’ll also be able to download your pattern files from the “Downloads” section, when you log in to your Small Bobbins Account. Please note that when you purchase a PDF pattern, it is a digital file and you will not receive a physical copy of it.

The expiration date for my pattern has passed and I didn’t save my downloads in time, or I’m having a separate issue with downloading and viewing my purchased PDF sewing pattern, what do I do?

Just send Kirstin an email at hello[at]smallbobbins[dot]com (please include your order number) and we’ll get it sorted out asap!

All of the lines and size numbers are jumbled up and I can’t tell which lines I need on the pattern, what do I do?

The Courlis Stockings is a layered PDFs, which means you can turn off all the sizes that you don’t need. We recommend using Adobe Acrobat Reader to view your PDF files, and you can watch a short video on how to use layered PDF files here.

I bought a pattern here before that’s no longer available, and I have a question about it. What do I do?

Due to unforeseen circumstances, the only PDF sewing pattern currently available is the Courlis Stockings pattern. If you have a question about a pattern you have previously purchased from Small Bobbins, please feel free to send me an email.