Ordering, Payment, Shipping

Ordering

Once you select items that you wish to purchase, they’ll be added to your Cart. You’re under no obligation to purchase the items until you finalize the order and agree to the Terms of Service and Privacy Policy. Once the order has been completed, you will receive an Order Confirmation via e-mail within 24 hours. If you do not receive an e-mail, please get in touch with us right away at hello@smallbobbins.com. (Be sure to check your spam folder!)

Payment

All prices are displayed in Euros and include 21% VAT. Shipping is not included in the displayed price; it is calculated separately during the check-out process. Payment can be made with the following methods: Bancontact, KBC Payment, Belfius Direct, iDEAL, PayPal, SOFORT Banking. Payments are made securely using Mollie.

Shipping & Delivery

Shipments are made by bpost, DHL, or DPD. Options are shown based on weight and your location. Shipments made via bpost (the Belgian national postal service) may or may not include tracking information, depending on which option you choose, and will be delivered to you via your national postal carrier.

Orders are typically shipped two-four times per week. We are currently shipping to the following countries:

Austria, Australia, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romana, San Marino, Slovakia, Slovena, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States

We’re happy to offer free shipping on the following orders, no coupon code needed!

  • Belgium: all orders over €75
  • Netherlands, Luxembourg, Germany, France: all orders over €100
  • Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Monaco, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, United Kingdom: all orders over €150
  • Norway, Switzerland, Guernsey, Jersey, Liechtenstein, San Marino, Turkey: all orders over €175
  • USA, Canada, Mexico: all orders over €200
  • Australia and New Zealand: all orders over €250

Deliveries will be prepared and shipped within 1-3 business days of when full payment is received.

The following shipping options are available:

  • Letter: small orders can be packed in a padded envelope and shipped without any tracking options.
  • Untracked: orders will be sent without any tracking options.
  • Tracked: orders will be sent with tracking information. The link to track your package will be emailed to you after the package is shipped.

Local pickup is currently unavailable as an option.

Small Bobbins is not responsible for delays in delivery due to forces beyond their control, after the delivery has been sent in a timely manner.

Shipping times

Based on our experience, orders that are shipped with tracking are generally (but not guaranteed to be) received after the following number of business days: (Please note that with shipping delays in many countries due to the current pandemic, bpost has advised that they may wait up to 20 days after the estimated arrival date to begin an investigation on tracked packages.)

Belgium: 1-2 days
Netherlands or Luxembourg: 2-4 days
France: 5-7 days
Germany: 3-5 days
United Kingdom: 7-14 days (***packages are taking longer to arrive with new regulations***)
Poland, Denmark, Sweden, Czech Republic, Austria = 3-7 days
Spain and elsewhere in Europe : 8-10 days
United States: 5-10 days
Australia: 15-18 days
Everywhere else: 5-18 business days is likely