In the event that you are not satisfied with your purchase from Small Bobbins, you may be able to receive a refund. Please read further for more details and always feel free to reach out directly to Kirstin at firstname.lastname@example.org to discuss your situation further.
Customers in the European Union have a right to withdrawal and have fourteen (14) days to exercise this right from the purchase date. You must inform Small Bobbins electronically at email@example.com of your intent to exercise this right. Certain items are exempt from right to withdrawal, including digital sewing patterns, custom lingerie, or any materials less than 50cm. Refunds will be processed as soon as possible via the same payment method that the customer used to make the initial purchase.
Customer is responsible for return shipping costs. Returned items can be sent to Auguste van Ooststraat 34, 9050 Gentbrugge, Belgium.
If the returned items are damaged, and it was not indicated that they were received in that state, the customer is only entitled to a partial refund.
If you’d like to exchange items, such as underwires, please first contact Kirstin at firstname.lastname@example.org to discuss. Generally, items can be exchanged if they are returned in an undamaged, unused state. Generally, items may be exchanged free of charge, but the customer is responsible for shipping charges both ways. Items that were cut in specific lengths (such as elastics, fabrics, etc.) as part of a kit cannot be exchanged unless you were sent the wrong item in error.